Candles How do I extinguish the flame on my wood wick candle? Make sure that the top surface of the wax melts all the way to the edge of the candle before extinguishing the flame. This may take between 60-80 minutes after lighting. Pouring or removing liquid wax from the vessel may cause the wick to extinguish and affect the full performance quality of the candle. If your candle flame grows to over 1 inch high or the candle begins to smoke, then carefully extinguish the candle, allow the wick and wax to cool, and trim the wick to 1/4 inch. Remove and discard all wick trimming before relighting the candle. Why choose wood wicks? What makes wood wicks so unique? Wooden wicks don't "mushroom" they are made from trees. They provide minimal carbon, soot, and debris build up. Just trim off any charred wood from previous burn, and your flame will shine clean and bright. What type of wax is used in your candles? Our beautiful candle vessels are handpoured using 100% all natural soy wax. Soy wax burns slower than most wax. Meaning you get a candle that lasts longer for you to enjoy those natural flourishing frangraces. Candles made from soy burns cleaner healthier and results in less soot. Shipping Damaged Items We always strive to ship our items as carefully as possible. If your items arrive damaged, please contact us immediately so we can evaluate the issue and make it right. What if my package is delayed or lost? COVID-19 UPDATE: Due to extremely high volume in the delivery carrier network, there may be delays in receiving your order. We appreciate your patience. Is your delivery running late? Didn't receive your order? We ask that you wait 1-2 additional business days beyond your Expected Delivery Date. Sometimes the carrier may accidentally scan the delivery too early. If your package still has not arrived, please email helpdesk@giftlylitblesscents.com NOTE: Please be sure to check around for your package as some carriers leave packages in hidden places so it can not be seen from passersby. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf. REFUNDS & EXCHANGES What is the refund policy? We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, with Lid and unused, To start a return, you can contact us at helpdesk@giftlylitblesscents.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. You can always contact us for any return questions at helpdesk@giftlylitblesscents.com PAYMENT METHODS What type of payments do you accept online? We accept all major credit cards and PayPal. We also use klarna, a third-party company that allows you to "buy now, pay later" in 4 installments. Do you sell in-person and take cash payments? Yes. We will sell in-person at markets, fairs, and other such locations and will accept cash, Cash App, PAYPAL, or all major credit cards. Follow us on FB giftly lit blesscents or IG giftly_lit_blesscents for updates on where we will be next!